ACCS is hiring!

Position Title
Manager, Quality, People and Culture

Employment Type
Fixed 1 year


Footscray and Dandenong

Award/Enterprise Agreement

Position Summary
Manager, Quality, People and Culture

  • Key senior leadership role – be part of a team of dedicated Home and Community Support Services staff
  • Growing not for profit, community based company
  • Excellent employee benefits, including access to salary packaging

About Us
Australian Croatian Community Services (ACCS) is a community based, not for profit organisation, currently operating Commonwealth Home Care Packages, Brokerage and Private Care Services, Commonwealth Home Support Programs and Education Programs. Our team are well respected within their local community for providing the highest standards of service in a personalised manner, to ensure ageing population maintain their independence in their own homes for as long as possible.

About the Role
We are currently seeking a Manager, Quality, People and Culture who is excellent at big-picture thinking, is a problem-solver, with a high level of enthusiasm and is proficient in workplace relations to oversee the human resources management of our expanding company.

In this role you will also work closely with and support the Chief Executive Officer –, through effective management of operational risk management, quality initiatives, governance, regulatory compliance, policy and aged care standards.

The main responsibilities of this role include, but are not limited to:


  • Development, renewal and consistent implementation of risk management framework to ensure risks are identified, minimised and managed,
  • Ensure systems and policies are in place, effective and consistently utilised to ensure optimal care and service delivery outcomes.
  • Ensure that all corporate and care policies and procedures are documented and maintained to assist organisational practices are safe and high quality.
  • Review, implement and monitor the implementation of a strong quality management framework that is consistent with legislative and organisational requirements. This includes but not exclusive to; internal and external reviews, continuous improvement plans, audits, mandatory reporting, continuous state of preparedness for reviews, quality databases and systems and relevant strategic objectives.
  • Complete budget management, root cause analysis and leadership on quality and governance.


  • Manage the development and delivery of solutions covering multiple areas of human resources including policies and procedures; reward and remuneration; performance management; recruitment and on-boarding; employee relations; learning and development; workforce planning and organisational change management.

About you
To be considered for this important role, you must have:

  • An appreciation of and the ability and willingness to promote and support the values of ACCS
  • Relevant qualifications in management, leadership, quality, governance or health/ aged care related field
  • Significant experience in a senior operational/executive management role as a quality manager, HR and lead auditor.
  • An ability to work co-operatively to implement change, providing support and leadership
  • Demonstrated high level written, oral and interpersonal communication skills
  • Demonstrated experience in policy development and implementation
  • Sound knowledge in financial matters related to aged care, consumers budgets, program budget planning and execution
  • Current Drivers Licence
  • Current Police Check
  • Willingness and ability to travel between the offices
  • Willingness and ability to take on-call as requirements as requested
  • Ability to speak Croatian (highly desirable)

How to Apply
Applications must include a current resume and cover letter addressing your suitability against the above criteria. Please email your paperwork to, titled “New Position at ACCS” by COB Thursday 4 April 2019. For more information, please contact ACCS CEO, Franci Buljat, at

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